Returns & Exchanges
At Montale Parfums, we strive for your complete satisfaction with our olfactory creations. If you are not entirely pleased with your purchase, you may return unopened and unused products in their original packaging within 14 days of delivery.
Initiate Your Request
Contact our dedicated customer service team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Carefully pack the unused fragrance in its original cellophane-wrapped box, ensuring it is securely cushioned to prevent damage during transit.
Ship the Product
Affix the provided return label or ship the parcel via a tracked courier service to our distribution center, keeping your tracking number for reference.
Quality Inspection & Refund
Once our specialists verify the product's integrity, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing